Phone Area
Code: ANCMF-AU-R-PA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the phone area in the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for customers and staff.
Scope of Work
- Dust all surfaces, including phone handsets, counters, and shelves.
- Sanitise phone handsets and frequently touched surfaces.
- Wipe down all surfaces with appropriate cleaning agents.
- Empty and clean rubbish bins.
- Vacuum or mop floors as appropriate.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Use a colour-coded cleaning system to prevent cross-contamination.
- Dust all surfaces using a microfibre cloth.
- Sanitise phone handsets and high-touch areas with a disinfectant spray.
- Wipe down surfaces with a damp cloth and appropriate cleaning solution.
- Empty rubbish bins and replace liners.
- Vacuum carpeted areas or mop hard floors using a neutral detergent.
Equipment
- Microfibre cloths
- Disinfectant spray
- Colour-coded cleaning cloths
- Vacuum cleaner
- Mop and bucket
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust, smudges, and fingerprints. Phone handsets are sanitised and have no visible marks. Floors are spotless and free of debris. No unpleasant odours present. |
| Good | Surfaces are mostly clean with minimal dust or smudges. Phone handsets are sanitised with minor marks. Floors are clean with minor debris. No unpleasant odours present. |
| Pass | Surfaces have some dust or smudges. Phone handsets are sanitised but may have visible marks. Floors have some debris. No strong odours present. |
| Fail | Surfaces are visibly dusty or smudged. Phone handsets are not sanitised and have visible marks. Floors are dirty with noticeable debris. Unpleasant odours are present. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality