POS Counter
Code: ANCMF-AU-R-PC-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the POS counter area in retail facilities is maintained to the highest standards of cleanliness and hygiene, enhancing customer experience and complying with Australian health and safety regulations.
Scope of Work
- Dust all surfaces including the counter, shelves, and equipment.
- Wipe down and sanitise the counter surface using a colour-coded cleaning system to prevent cross-contamination.
- Clean and sanitise electronic equipment such as EFTPOS machines, keyboards, and screens.
- Empty and clean rubbish bins, ensuring liners are replaced.
- Spot clean any visible stains or spills immediately.
- Ensure all cleaning activities are logged and documented as per Australian workplace health and safety requirements.
Method
- Prepare the area by removing any items from the counter surface.
- Dust all surfaces using a microfibre cloth to capture dust particles effectively.
- Apply a suitable sanitising solution to a clean cloth and wipe down the counter surface, ensuring all areas are covered.
- Use a separate cloth to clean electronic equipment, ensuring no liquid enters the devices.
- Empty rubbish bins, replace liners, and clean the bin exterior with a disinfectant wipe.
- Inspect the area for any remaining stains or spills and address them promptly.
- Document all cleaning activities in the cleaning logbook.
Equipment
- Microfibre cloths (colour-coded)
- Sanitising solution
- Disinfectant wipes
- Rubbish bin liners
- Cleaning logbook
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free from dust, stains, and smudges. No odours present. Electronic equipment is spotless and operational. Rubbish bins are empty and clean. |
| Good | Surfaces are mostly clean with minor dust or smudges. No strong odours. Electronic equipment is clean with minor fingerprints. Rubbish bins are empty with clean liners. |
| Pass | Surfaces have some dust or smudges. Mild odours may be present. Electronic equipment has visible fingerprints. Rubbish bins are not overflowing but may have minor residue. |
| Fail | Surfaces are visibly dirty with dust, stains, or smudges. Strong odours present. Electronic equipment is dirty or malfunctioning. Rubbish bins are overflowing or dirty. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality