Retail Area
Code: ANCMF-AU-R-RA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, safe, and visually appealing retail area that enhances customer experience and meets Australian cleaning standards.
Scope of Work
- Dusting of all surfaces including shelves, displays, and counters.
- Vacuuming of carpeted areas and mats.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, railings, and payment terminals.
- Cleaning of glass surfaces including windows and mirrors.
- Emptying and sanitising rubbish bins.
- Spot cleaning of walls and fixtures as needed.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Prepare the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used for different areas to prevent cross-contamination.
- Begin by dusting all surfaces from top to bottom to prevent re-soiling.
- Vacuum carpeted areas thoroughly, paying special attention to high-traffic zones.
- Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left on the floor.
- Sanitise high-touch areas using a disinfectant spray and cloth, focusing on frequently touched surfaces.
- Clean glass surfaces with a glass cleaner and microfibre cloth to avoid streaks.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Conduct a final inspection to ensure all areas meet the quality criteria.
Equipment
- Cleaning trolley
- Colour-coded microfibre cloths
- Vacuum cleaner
- Mop and bucket
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
- Personal protective equipment (PPE)
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; floors are spotless with no visible debris; glass surfaces are streak-free; high-touch areas are sanitised and free of fingerprints; rubbish bins are empty and odour-free. |
| Good | Minor dust on high surfaces; floors have minimal debris; glass surfaces have minor streaks; high-touch areas are mostly sanitised; rubbish bins are empty but may have slight odour. |
| Pass | Noticeable dust on surfaces; floors have visible debris; glass surfaces have visible streaks; high-touch areas are inconsistently sanitised; rubbish bins are not emptied regularly. |
| Fail | Excessive dust and dirt on surfaces; floors are dirty with visible debris; glass surfaces are heavily streaked; high-touch areas are not sanitised; rubbish bins are overflowing and have strong odour. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality