Service Corridor
Code: ANCMF-AU-R-SC-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Circulation Area
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the service corridor in retail facilities is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for staff and goods transit.
Scope of Work
- Dust all horizontal and vertical surfaces, including ledges, skirting boards, and fixtures.
- Sanitise all high-touch surfaces such as door handles, light switches, and handrails.
- Vacuum all carpeted areas and spot clean stains as necessary.
- Mop hard floors using a colour-coded system to prevent cross-contamination.
- Empty and clean rubbish bins, replacing liners as needed.
- Clean and polish any glass surfaces, including windows and mirrors.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths and mops are used appropriately.
- Dust all surfaces from top to bottom to prevent re-soiling of cleaned areas.
- Sanitise high-touch areas using an appropriate disinfectant, allowing for the required contact time.
- Vacuum carpeted areas thoroughly, paying special attention to edges and corners.
- Mop hard floors with a neutral detergent, ensuring no residue is left behind.
- Empty rubbish bins, clean them with a disinfectant, and replace liners.
- Clean glass surfaces with a streak-free cleaner, ensuring no smudges remain.
Equipment
- Colour-coded cleaning cloths and mops
- Vacuum cleaner with HEPA filter
- Neutral detergent and disinfectant
- Glass cleaner
- Cleaning trolley
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no residue; high-touch areas are sanitised and free of smudges; bins are clean and odour-free; glass surfaces are crystal clear. |
| Good | Minor dust or marks on less visible surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; bins are clean with slight odour; glass surfaces have minor streaks. |
| Pass | Noticeable dust on some surfaces; floors have visible residue; high-touch areas are inconsistently sanitised; bins have noticeable odour; glass surfaces have visible streaks. |
| Fail | Significant dust and marks on surfaces; floors are dirty with visible residue; high-touch areas are not sanitised; bins are dirty and odorous; glass surfaces are heavily streaked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality