Service Desk
Code: ANCMF-AU-R-SD-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075
Retail
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the service desk area in retail facilities is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for both staff and customers.
Scope of Work
- Dust all surfaces, including desks, counters, and shelves.
- Wipe down and sanitise all high-touch surfaces, such as keyboards, phones, and door handles.
- Empty and clean rubbish bins, replacing liners as needed.
- Vacuum carpeted areas and mop hard floors.
- Clean and polish glass surfaces, including screens and partitions.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by organising the cleaning trolley with all necessary supplies, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Wipe and sanitise high-touch surfaces using a disinfectant spray and appropriate cloth.
- Empty rubbish bins, replace liners, and sanitise the bin exterior.
- Vacuum carpets using a HEPA-filter vacuum cleaner to minimise dust and allergens.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Clean glass surfaces with a glass cleaner and microfibre cloth, ensuring no streaks remain.
Equipment
- Microfibre cloths (colour-coded)
- Disinfectant spray
- HEPA-filter vacuum cleaner
- Mop and bucket with neutral pH cleaner
- Glass cleaner
- Cleaning trolley
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; high-touch areas are sanitised; floors are spotless with no residue; glass surfaces are streak-free; no rubbish or odours present. |
| Good | Minor dust on less accessible surfaces; high-touch areas mostly sanitised; floors clean with minimal residue; glass surfaces mostly streak-free; rubbish bins emptied. |
| Pass | Noticeable dust on surfaces; some high-touch areas missed; floors have visible residue; glass surfaces have some streaks; rubbish bins not emptied. |
| Fail | Significant dust accumulation; high-touch areas not sanitised; floors dirty with residue; glass surfaces streaked; rubbish bins overflowing. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality