Sales Floor
Code: ANCMF-AU-R-SF-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the sales floor of the retail facility is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for customers and staff.
Scope of Work
- Dust all surfaces including shelves, displays, and counters.
- Vacuum all carpeted areas and mats.
- Mop all hard floors using appropriate cleaning solutions.
- Wipe down all glass surfaces and mirrors.
- Empty and sanitise rubbish bins.
- Sanitise high-touch areas such as door handles, railings, and lift buttons.
- Ensure all cleaning is conducted using a colour-coded system to prevent cross-contamination.
Method
- Begin by dusting all surfaces using a microfibre cloth, starting from the highest points and working downwards.
- Vacuum all carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.
- Empty rubbish bins and replace liners, then sanitise the bins with a disinfectant spray.
- Use disinfectant wipes to sanitise high-touch areas, ensuring thorough coverage.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with neutral pH cleaner
- Glass cleaner and lint-free cloth
- Disinfectant wipes
- Colour-coded cleaning tools
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; floors are spotless with no visible marks; glass surfaces are streak-free; bins are empty and odour-free; high-touch areas are sanitised and free of fingerprints. |
| Good | Minor dust on surfaces; floors have minimal marks; glass surfaces have slight streaks; bins are empty but may have slight odour; high-touch areas are mostly sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible marks; glass surfaces have visible streaks; bins are not overflowing but have noticeable odour; high-touch areas are inconsistently sanitised. |
| Fail | Heavy dust accumulation; floors are dirty with visible debris; glass surfaces are heavily streaked; bins are overflowing and have strong odour; high-touch areas are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality