Security Office
Code: ANCMF-AU-R-SO-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a clean, safe, and hygienic environment in the security office of a retail facility, ensuring compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, shelves, and equipment.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and telephones.
- Emptying and sanitising of rubbish bins.
- Cleaning of windows and glass surfaces to remove smudges and fingerprints.
- Ensuring all cleaning activities adhere to colour-coded cleaning systems to prevent cross-contamination.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effectiveness.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean windows and glass surfaces with a glass cleaner, ensuring a streak-free finish.
Equipment
- Microfibre cloths
- Vacuum cleaner with HEPA filter
- Mop and bucket with neutral pH cleaner
- Disinfectant spray
- Glass cleaner
- Colour-coded cleaning cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free from dust. Floors are spotless with no visible marks. High-touch areas are sanitised and free from smudges. Rubbish bins are empty and odour-free. Windows are streak-free. |
| Good | Minor dust on surfaces. Floors have minimal marks. High-touch areas are mostly sanitised. Rubbish bins are empty but may have slight odour. Windows have minor streaks. |
| Pass | Noticeable dust on surfaces. Floors have visible marks. High-touch areas are partially sanitised. Rubbish bins are not overflowing but have odour. Windows have visible streaks. |
| Fail | Heavy dust accumulation. Floors are dirty with numerous marks. High-touch areas are unsanitised. Rubbish bins are overflowing and have strong odour. Windows are dirty with significant streaks. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality