Valet Area
Code: ANCMF-AU-R-VA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a high standard of cleanliness and hygiene in the valet area of a retail facility, ensuring a welcoming and safe environment for customers and staff.
Scope of Work
- Dusting of all surfaces including counters, shelves, and decorative items.
- Vacuuming of carpeted areas and mats.
- Mopping of hard floors using appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, lift buttons, and payment terminals.
- Emptying and cleaning of rubbish bins.
- Cleaning of glass surfaces including windows and mirrors.
- Spot cleaning of walls and doors to remove marks and stains.
- Ensuring all cleaning supplies are replenished and organised on the trolley.
Method
- Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas and mats thoroughly, ensuring all debris is removed.
- Mop hard floors using a colour-coded mop and bucket system, ensuring the correct cleaning solution is used for the floor type.
- Sanitise high-touch areas with a disinfectant spray and cloth, paying special attention to frequently used surfaces.
- Empty rubbish bins, replace liners, and wipe the interior and exterior of the bins with a sanitising solution.
- Clean glass surfaces with a glass cleaner and a lint-free cloth to ensure a streak-free finish.
- Spot clean walls and doors with a mild detergent solution to remove any visible marks or stains.
- Check and restock cleaning supplies on the trolley, ensuring all items are neatly organised and ready for use.
Equipment
- Microfibre cloths
- Vacuum cleaner
- Colour-coded mop and bucket
- Disinfectant spray
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and debris; floors are spotless with no visible marks; high-touch areas are sanitised and free of smudges; glass surfaces are streak-free; rubbish bins are empty and clean; no odours present. |
| Good | Minor dust on surfaces; floors have minimal marks; high-touch areas are mostly sanitised; glass surfaces have minor streaks; rubbish bins are empty but may have minor residue; faint odours may be present. |
| Pass | Noticeable dust on surfaces; floors have visible marks; high-touch areas are inconsistently sanitised; glass surfaces have visible streaks; rubbish bins are not fully clean; noticeable odours present. |
| Fail | Heavy dust accumulation; floors are dirty with significant marks; high-touch areas are unsanitised; glass surfaces are heavily streaked; rubbish bins are full or dirty; strong odours present. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality