Walkways
Code: ANCMF-AU-R-W-02
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Retail
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure walkways in retail facilities are maintained to the highest standard of cleanliness, safety, and hygiene, enhancing customer experience and complying with Australian workplace health and safety requirements.
Scope of Work
- Dusting and wiping of all surfaces including railings, ledges, and fixtures.
- Vacuuming of carpeted areas and mats.
- Mopping of hard floor surfaces using appropriate cleaning solutions.
- Sanitising high-touch areas such as door handles and lift buttons.
- Emptying and cleaning of rubbish bins.
- Spot cleaning of walls and glass surfaces.
- Ensuring walkways are free of debris and obstructions.
Method
- Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas thoroughly, paying special attention to corners and edges.
- Mop hard floors using a colour-coded mop and bucket system, ensuring the use of appropriate cleaning solutions for the floor type.
- Sanitise high-touch areas with a disinfectant spray and cloth, ensuring all surfaces are wiped dry.
- Empty rubbish bins, replace liners, and clean the bin exterior with a sanitising wipe.
- Conduct spot cleaning on walls and glass surfaces using a glass cleaner and cloth.
- Perform a final walkthrough to ensure all areas are clean and free of debris.
Equipment
- Microfibre cloths
- Vacuum cleaner
- Colour-coded mop and bucket
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are spotless, floors are gleaming with no streaks or marks, high-touch areas are sanitised and free of smudges, rubbish bins are empty and clean, and the walkway is completely free of debris. |
| Good | Surfaces are clean with minimal dust, floors have slight streaks but are generally clean, high-touch areas are mostly sanitised, rubbish bins are emptied, and the walkway has minimal debris. |
| Pass | Surfaces have some dust, floors show visible streaks, high-touch areas are partially sanitised, rubbish bins are not overflowing, and the walkway has some debris. |
| Fail | Surfaces are dusty, floors are dirty with visible marks, high-touch areas are unsanitised, rubbish bins are overflowing, and the walkway is cluttered with debris. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality