Arrival Hall
Code: ANCMF-AU-TH-AH-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the Arrival Hall at the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for all passengers and staff.
Scope of Work
- Dusting of all horizontal surfaces including counters, seating areas, and information desks.
- Vacuuming of carpeted areas and mats.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, lift buttons, and handrails.
- Emptying and cleaning of rubbish bins, ensuring liners are replaced.
- Cleaning and polishing of glass surfaces and windows.
- Spot cleaning of walls and partitions to remove marks and stains.
- Ensuring all signage is clean and visible.
- Regular checks and cleaning of public toilets within the Arrival Hall.
Method
- Begin with dusting all horizontal surfaces using a microfibre cloth to capture dust effectively.
- Vacuum carpeted areas using a HEPA-filter vacuum to ensure air quality is maintained.
- Mop hard floors using a neutral pH cleaner to avoid damage to surfaces.
- Sanitise high-touch areas with a hospital-grade disinfectant to minimise the risk of infection.
- Empty rubbish bins, replace liners, and clean the exterior of bins with a disinfectant wipe.
- Clean glass surfaces with a streak-free glass cleaner and a microfibre cloth.
- Spot clean walls and partitions using a mild detergent and a damp cloth.
- Check and clean public toilets, ensuring all fixtures are sanitised and supplies are replenished.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with neutral pH cleaner
- Hospital-grade disinfectant
- Disinfectant wipes
- Streak-free glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless and dry; no rubbish is visible; glass surfaces are streak-free; high-touch areas are sanitised and free of fingerprints; toilets are clean and odour-free. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal spots; bins are emptied; glass surfaces have minor streaks; high-touch areas are mostly sanitised; toilets are clean with slight odour. |
| Pass | Noticeable dust on surfaces; floors have visible spots; bins are not overflowing; glass surfaces have visible streaks; high-touch areas are occasionally sanitised; toilets are generally clean but with noticeable odour. |
| Fail | Significant dust accumulation; floors are dirty; bins are overflowing; glass surfaces are dirty; high-touch areas are not sanitised; toilets are dirty and have strong odour. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality