Airline Lounge
Code: ANCMF-AU-TH-AL-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the airline lounge within the transportation hub is maintained to the highest standards of cleanliness, hygiene, and presentation, providing a safe and welcoming environment for all passengers and staff.
Scope of Work
- Dusting and wiping all surfaces including tables, chairs, and counters.
- Vacuuming carpeted areas and mopping hard floors.
- Sanitising high-touch areas such as door handles, taps, and light switches.
- Cleaning and sanitising toilets and replenishing supplies.
- Emptying rubbish bins and replacing liners.
- Cleaning glass surfaces and mirrors to a streak-free finish.
- Ensuring all lounge areas are free from rubbish and debris.
- Maintaining cleanliness of kitchen and dining areas, including sanitising food preparation surfaces.
Method
- Begin by donning appropriate personal protective equipment (PPE) as per Australian workplace health and safety requirements.
- Use a colour-coded cleaning system to prevent cross-contamination between different areas.
- Dust and wipe all surfaces using microfibre cloths and appropriate cleaning agents.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality standards are met.
- Mop hard floors with a neutral pH cleaner to maintain floor integrity.
- Sanitise high-touch areas using an approved disinfectant.
- Clean toilets with a toilet-specific cleaner and ensure all fixtures are sanitised.
- Empty rubbish bins, replace liners, and dispose of waste according to environmental guidelines.
- Clean glass surfaces with a glass cleaner and microfibre cloth for a streak-free finish.
- Inspect all areas to ensure compliance with quality criteria before completing the task.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket
- Colour-coded cleaning agents
- Disinfectant
- Glass cleaner
- Rubbish bin liners
- PPE (gloves, masks, etc.)
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are spotless with no visible dust or marks; floors are clean and dry with no debris; high-touch areas are sanitised and free of smudges; toilets are immaculate with no odours; rubbish bins are empty and clean; glass surfaces are streak-free. |
| Good | Minor dust or marks on surfaces; floors are mostly clean with minimal debris; high-touch areas are mostly sanitised; toilets are clean with minimal odours; rubbish bins are emptied but may have minor residue; glass surfaces have minimal streaks. |
| Pass | Noticeable dust or marks on surfaces; floors have visible debris; high-touch areas are inconsistently sanitised; toilets are generally clean but have noticeable odours; rubbish bins are not emptied regularly; glass surfaces have visible streaks. |
| Fail | Surfaces are visibly dirty; floors are dirty with significant debris; high-touch areas are not sanitised; toilets are dirty with strong odours; rubbish bins are overflowing; glass surfaces are dirty with significant streaks. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality