Airport Management
Code: ANCMF-AU-TH-AM-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure a clean, hygienic, and welcoming environment in the airport management areas of the transportation hub, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, chairs, and equipment.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and lift buttons.
- Emptying and sanitising of rubbish bins.
- Cleaning and sanitising of toilets and washbasins.
- Wiping and polishing of glass surfaces and mirrors.
- Restocking of consumables such as hand soap and paper towels.
Method
- Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality.
- Mop hard floors using a colour-coded mop and bucket system to prevent cross-contamination.
- Sanitise high-touch areas with a hospital-grade disinfectant.
- Empty rubbish bins, replace liners, and sanitise the bin interiors.
- Clean toilets and washbasins using a non-abrasive cleaner and sanitiser.
- Wipe glass surfaces with a streak-free glass cleaner.
- Check and restock consumables, ensuring all dispensers are functional.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Colour-coded mop and bucket
- Hospital-grade disinfectant
- Non-abrasive cleaner
- Streak-free glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless and dry; high-touch areas are sanitised with no visible residue; rubbish bins are empty and odour-free; toilets are clean with no stains or odours; consumables are fully stocked. |
| Good | Minor dust on less accessible surfaces; floors have minimal marks; high-touch areas are mostly sanitised; rubbish bins are empty with slight odour; toilets are clean with minor water stains; consumables are mostly stocked. |
| Pass | Noticeable dust on surfaces; floors have visible marks; some high-touch areas missed; rubbish bins are not emptied; toilets have visible stains; consumables are low. |
| Fail | Heavy dust accumulation; floors are dirty and wet; high-touch areas are unsanitised; rubbish bins are overflowing; toilets are unclean with strong odours; consumables are depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality