Airline Offices
Code: ANCMF-AU-TH-AO-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure a clean, hygienic, and presentable environment in airline offices within a transportation hub, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting of all surfaces including desks, shelves, and equipment.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, light switches, and telephones.
- Emptying and sanitising rubbish bins.
- Cleaning and sanitising of kitchenettes, including benchtops, sinks, and taps.
- Cleaning of glass surfaces and partitions to remove fingerprints and smudges.
- Restocking of consumables such as hand soap and paper towels.
Method
- Begin by organising the cleaning trolley with all necessary supplies and equipment, ensuring colour-coded cloths are used for different areas to prevent cross-contamination.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas thoroughly, paying special attention to corners and under furniture.
- Mop hard floors using a damp mop and a neutral pH floor cleaner, ensuring no excess water is left on the floor.
- Sanitise high-touch areas with a disinfectant spray, allowing appropriate contact time for effectiveness.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean kitchenette surfaces with a food-safe sanitiser, ensuring all food preparation areas are free from debris and stains.
- Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.
- Check and restock consumables, ensuring all dispensers are functioning correctly.
Equipment
- Microfibre cloths (colour-coded)
- Vacuum cleaner with HEPA filter
- Mop and bucket with wringer
- Cleaning trolley
- Disinfectant spray
- Glass cleaner
- Rubbish bin liners
- Personal protective equipment (PPE)
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and smudges; floors are spotless with no debris; high-touch areas are sanitised with no visible residue; rubbish bins are clean and odour-free; glass surfaces are streak-free; consumables are fully stocked. |
| Good | Minor dust on less accessible surfaces; floors are clean with minimal debris; high-touch areas are mostly sanitised; rubbish bins are clean with slight odour; glass surfaces have minor streaks; consumables are mostly stocked. |
| Pass | Noticeable dust on surfaces; floors have some debris; high-touch areas are partially sanitised; rubbish bins have some odour; glass surfaces have visible streaks; consumables are low but available. |
| Fail | Significant dust accumulation; floors are dirty with visible debris; high-touch areas are not sanitised; rubbish bins are overflowing or have strong odour; glass surfaces are dirty; consumables are depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality