Bookstore
Code: ANCMF-AU-TH-B-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Storage Area
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the bookstore within the transportation hub is maintained to the highest standards of cleanliness, providing a welcoming and safe environment for all patrons.
Scope of Work
- Dusting of all shelves, displays, and counters.
- Vacuuming of carpeted areas and mats.
- Mopping of tiled or hard floor surfaces.
- Sanitising of high-touch surfaces including door handles, counters, and payment terminals.
- Cleaning of windows and glass surfaces.
- Emptying and sanitising rubbish bins.
- Spot cleaning of walls and fixtures as needed.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all shelves, displays, and counters using a microfibre cloth to capture dust effectively.
- Vacuum carpeted areas and mats using a HEPA-filter vacuum cleaner to ensure air quality is maintained.
- Mop hard floor surfaces with a neutral pH cleaner to avoid damage to flooring materials.
- Sanitise high-touch surfaces with a hospital-grade disinfectant, ensuring all surfaces are visibly wet for the contact time specified by the manufacturer.
- Clean windows and glass surfaces using a glass cleaner and a squeegee for a streak-free finish.
- Empty rubbish bins, replace liners, and sanitise the interior and exterior of the bins.
- Perform spot cleaning on walls and fixtures using a mild detergent solution.
- Conduct a final inspection to ensure all tasks are completed to the required standard.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with neutral pH cleaner
- Hospital-grade disinfectant
- Glass cleaner and squeegee
- Rubbish bin liners
- Spot cleaning detergent
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; floors are spotless and dry; no rubbish is visible; high-touch surfaces are sanitised and free of streaks; glass surfaces are crystal clear. |
| Good | Minor dust on high shelves; floors are clean with minimal streaks; rubbish bins are empty; high-touch surfaces are mostly sanitised; glass surfaces have minor streaks. |
| Pass | Noticeable dust on surfaces; floors have visible streaks or spots; rubbish bins are not overflowing; high-touch surfaces are partially sanitised; glass surfaces have visible streaks. |
| Fail | Dust is clearly visible on surfaces; floors are dirty or sticky; rubbish bins are overflowing; high-touch surfaces are not sanitised; glass surfaces are dirty or smeared. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality