Baggage Claim
Code: ANCMF-AU-TH-BC-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the baggage claim area is maintained to the highest cleanliness standards, providing a safe and pleasant environment for travellers.
Scope of Work
- Dusting all surfaces including baggage carousels, signage, and seating areas.
- Sanitising high-touch areas such as handrails, buttons, and seating.
- Vacuuming carpeted areas and mopping hard floors.
- Emptying and sanitising rubbish bins.
- Cleaning and polishing glass surfaces and mirrors.
- Removing any visible stains or spills promptly.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and prevent redistribution.
- Sanitise high-touch areas with a disinfectant approved for use in public spaces.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
- Mop hard floors with a neutral pH cleaner to prevent damage to surfaces.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a streak-free glass cleaner and polish mirrors.
- Inspect the area for any stains or spills and treat them with appropriate cleaning agents.
Equipment
- Microfibre cloths
- Disinfectant spray
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Rubbish bin liners
- Glass cleaner
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are dust-free and sanitised; floors are spotless with no visible stains; rubbish bins are empty and sanitised; glass surfaces are streak-free; no odours present. |
| Good | Minor dust on non-essential surfaces; floors are clean with minimal stains; rubbish bins are empty; glass surfaces have minor streaks; no strong odours present. |
| Pass | Noticeable dust on surfaces; floors have visible stains; rubbish bins are not overflowing; glass surfaces have visible streaks; mild odours present. |
| Fail | Significant dust accumulation; floors are dirty with multiple stains; rubbish bins are overflowing; glass surfaces are heavily streaked; strong odours present. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality