Baggage Information
Code: ANCMF-AU-TH-BI-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the Baggage Information area within the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all users.
Scope of Work
- Dust all surfaces, including counters, information desks, and signage.
- Sanitise high-touch areas such as information kiosks, handrails, and door handles.
- Vacuum carpeted areas and spot clean as necessary.
- Mop hard floors with appropriate cleaning solution.
- Empty rubbish bins and replace liners.
- Clean and polish glass surfaces, including windows and display cases.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Use a colour-coded cleaning system to prevent cross-contamination.
- Begin by dusting all surfaces with a microfibre cloth.
- Sanitise high-touch areas using a disinfectant spray and cloth.
- Vacuum carpets using a HEPA-filter vacuum cleaner.
- Mop hard floors with a neutral pH floor cleaner.
- Empty rubbish bins, replace liners, and dispose of waste according to local regulations.
- Clean glass surfaces with a glass cleaner and squeegee for a streak-free finish.
Equipment
- Microfibre cloths
- Colour-coded cleaning cloths
- HEPA-filter vacuum cleaner
- Floor mop and bucket
- Disinfectant spray
- Glass cleaner and squeegee
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges; high-touch areas are sanitised and free of fingerprints; floors are spotless and dry; rubbish bins are empty and clean; glass surfaces are streak-free. |
| Good | Minor dust on surfaces; high-touch areas are mostly sanitised; floors have minor spots; rubbish bins are empty but may have minor residue; glass surfaces have minor streaks. |
| Pass | Noticeable dust on surfaces; some high-touch areas missed; floors have visible spots; rubbish bins are not overflowing but have residue; glass surfaces have visible streaks. |
| Fail | Heavy dust accumulation; high-touch areas not sanitised; floors are dirty and wet; rubbish bins are overflowing; glass surfaces are heavily streaked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality