Cafe
Code: ANCMF-AU-TH-C-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the cafe area within the transportation hub is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant environment for all patrons and staff.
Scope of Work
- Dusting of all surfaces including tables, chairs, and counters.
- Sanitising of all food preparation and serving areas.
- Vacuuming and mopping of all floor surfaces.
- Cleaning and sanitising of all rubbish bins and disposal areas.
- Wiping and polishing of all glass surfaces and windows.
- Cleaning and sanitising of all toilets and washbasins.
- Restocking of consumables such as soap, paper towels, and toilet paper.
- Removal of all rubbish and waste to designated disposal areas.
Method
- Begin by dusting all surfaces using a microfibre cloth, ensuring all dust and debris are removed.
- Sanitise all food preparation and serving areas using a food-safe sanitiser, ensuring compliance with Food Standards Australia New Zealand.
- Vacuum all carpeted areas and mop hard floors using a neutral pH cleaner.
- Empty all rubbish bins, replace liners, and sanitise the bins before replacing them.
- Clean all glass surfaces with a glass cleaner, ensuring no streaks or smudges remain.
- Thoroughly clean and sanitise all toilets and washbasins, ensuring all surfaces are free from stains and odours.
- Restock all consumables, ensuring adequate supply for the next operational period.
- Collect and dispose of all rubbish in accordance with local waste management regulations.
Equipment
- Microfibre cloths
- Food-safe sanitiser
- Vacuum cleaner
- Mop and bucket
- Neutral pH floor cleaner
- Glass cleaner
- Rubbish bin liners
- Personal protective equipment (PPE)
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are spotless and free from dust. Floors are immaculate with no visible stains or debris. Glass surfaces are crystal clear with no streaks. Toilets and washbasins are pristine with no odours. Consumables are fully stocked. |
| Good | Minor dust on surfaces. Floors are clean with minimal stains. Glass surfaces have minor streaks. Toilets and washbasins are clean with faint odours. Consumables are adequately stocked. |
| Pass | Noticeable dust on surfaces. Floors have visible stains. Glass surfaces have noticeable streaks. Toilets and washbasins are clean but have noticeable odours. Consumables are low but available. |
| Fail | Surfaces are dusty. Floors are dirty with significant stains. Glass surfaces are streaky. Toilets and washbasins are dirty with strong odours. Consumables are depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality