Check-in Area
Code: ANCMF-AU-TH-CA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the check-in area of the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for all passengers and staff.
Scope of Work
- Dusting of all surfaces including counters, kiosks, and signage.
- Sanitising of high-touch areas such as check-in counters, kiosks, and handrails.
- Vacuuming and mopping of floors to remove dirt and debris.
- Emptying and sanitising of rubbish bins.
- Cleaning of glass surfaces and windows to ensure clarity and visibility.
- Spot cleaning of walls and partitions to remove marks and stains.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Sanitise high-touch areas with a disinfectant solution, ensuring contact time as per manufacturer's instructions.
- Vacuum carpeted areas using a HEPA-filter vacuum to minimise airborne particles.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Empty rubbish bins, replace liners, and sanitise bin surfaces.
- Clean glass surfaces with a streak-free glass cleaner.
- Spot clean walls and partitions using a suitable cleaner for the surface type.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Disinfectant solution
- Streak-free glass cleaner
- Colour-coded cleaning buckets and mops
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no visible debris; high-touch areas are sanitised and free of smudges; glass surfaces are crystal clear; no odours present; bins are empty and sanitised. |
| Good | Minor dust on surfaces; floors have minimal debris; high-touch areas are mostly clean; glass surfaces have minor streaks; faint odours may be present; bins are empty but not sanitised. |
| Pass | Noticeable dust on surfaces; floors have visible debris; high-touch areas show signs of use; glass surfaces have visible streaks; noticeable odours present; bins are not emptied. |
| Fail | Heavy dust accumulation; floors are dirty with significant debris; high-touch areas are unsanitary; glass surfaces are unclear; strong odours present; bins are overflowing. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality