Car Rental
Code: ANCMF-AU-TH-CR-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the car rental area within the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for customers and staff.
Scope of Work
- Dust all surfaces including counters, desks, and shelving units.
- Sanitise high-touch areas such as door handles, telephones, and computer keyboards.
- Vacuum all carpeted areas and mop hard floors.
- Empty and clean rubbish bins, replacing liners as needed.
- Clean and polish glass surfaces, including windows and mirrors.
- Maintain cleanliness of toilets, ensuring they are stocked with necessary supplies.
- Ensure all signage is clean and visible.
- Remove any visible stains or marks from walls and floors.
- Check and clean air vents and diffusers.
Method
- Begin by organising cleaning supplies on the trolley, ensuring all necessary equipment is available.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Sanitise high-touch areas with an appropriate disinfectant, allowing sufficient contact time as per product instructions.
- Vacuum carpets using a HEPA-filter vacuum cleaner to minimise dust dispersion.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Empty rubbish bins, clean with a disinfectant wipe, and replace liners.
- Clean glass surfaces with a glass cleaner, using a squeegee for streak-free results.
- Thoroughly clean toilets with a toilet-specific cleaner, ensuring all surfaces are sanitised.
- Inspect and clean air vents using a vacuum attachment or damp cloth.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket
- Neutral pH floor cleaner
- Disinfectant wipes
- Glass cleaner and squeegee
- Toilet cleaning supplies
- Colour-coded cleaning cloths and mops
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless with no visible debris; high-touch areas are sanitised and free of smudges; glass surfaces are streak-free; toilets are immaculate with no odours; rubbish bins are clean and empty. |
| Good | Minor dust on high surfaces; floors have minimal debris; high-touch areas are mostly sanitised; glass surfaces have minor streaks; toilets are clean with slight odours; rubbish bins are emptied but not cleaned. |
| Pass | Noticeable dust on surfaces; floors have visible debris; high-touch areas are partially sanitised; glass surfaces have visible streaks; toilets are generally clean with noticeable odours; rubbish bins are not overflowing but not cleaned. |
| Fail | Heavy dust accumulation; floors are dirty with visible debris; high-touch areas are not sanitised; glass surfaces are dirty; toilets are unclean with strong odours; rubbish bins are overflowing and dirty. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality