Australian National Cleaning Management Framework
Cargo Terminal
Code: ANCMF-AU-TH-CT-02
Transportation Hub
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards NEN 2075:2011 Daily Cleaning Standard Risk ISO Compliant
Objective

To ensure the Cargo Terminal at the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, ensuring a safe and efficient environment for all users.

Scope of Work
  • Dusting of all surfaces including counters, shelves, and equipment.
  • Sanitising of high-touch areas such as door handles, lift buttons, and handrails.
  • Vacuuming of carpeted areas and mats.
  • Mopping of hard floors with appropriate cleaning solutions.
  • Emptying and sanitising of rubbish bins.
  • Cleaning and sanitising of toilet facilities.
  • Wiping down of windows and glass surfaces.
  • Removal of cobwebs and dust from ceilings and corners.
  • Inspection and cleaning of air vents and grilles.
Method
  1. Prepare cleaning trolley with colour-coded cleaning cloths and solutions.
  2. Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
  3. Sanitise high-touch areas using a disinfectant spray and cloth.
  4. Vacuum all carpeted areas thoroughly, ensuring edges and corners are reached.
  5. Mop hard floors using a damp mop and appropriate cleaning solution, ensuring no excess water is left.
  6. Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
  7. Clean toilet facilities using toilet-specific cleaning agents, ensuring all surfaces are sanitised.
  8. Wipe windows and glass surfaces with a glass cleaner and squeegee.
  9. Remove cobwebs using an extendable duster.
  10. Inspect air vents and grilles, dust and clean as necessary.
Equipment
  • Colour-coded microfibre cloths
  • Disinfectant spray
  • Vacuum cleaner
  • Mop and bucket
  • Glass cleaner and squeegee
  • Extendable duster
  • Cleaning trolley
  • Rubbish bin liners
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free of dust, dirt, and smudges. High-touch areas are sanitised and free of any residue. Floors are spotless with no visible marks or water streaks. Rubbish bins are empty, clean, and odour-free. Toilets are sanitised and fresh-smelling. Windows and glass surfaces are streak-free.
GoodMost surfaces are clean with minimal dust or smudges. High-touch areas are mostly sanitised. Floors have minor marks but are generally clean. Rubbish bins are empty and clean. Toilets are clean with slight odour. Windows and glass surfaces have minor streaks.
PassSurfaces have some dust and smudges. High-touch areas are partially sanitised. Floors have visible marks and some water streaks. Rubbish bins are emptied but not fully clean. Toilets are clean but have noticeable odour. Windows and glass surfaces have visible streaks.
FailSurfaces are dusty and dirty. High-touch areas are not sanitised. Floors are dirty with visible marks and water streaks. Rubbish bins are full or dirty. Toilets are dirty with strong odour. Windows and glass surfaces are dirty and streaked.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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