Departure Lounge
Code: ANCMF-AU-TH-DL-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the Departure Lounge at the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and pleasant environment for all passengers and staff.
Scope of Work
- Dusting of all surfaces including seating, counters, and fixtures.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, seating armrests, and information kiosks.
- Emptying and sanitising of rubbish bins.
- Cleaning and polishing of glass surfaces and windows.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality is maintained.
- Mop hard floors using a colour-coded mop system to prevent cross-contamination, using a neutral pH floor cleaner.
- Sanitise high-touch areas with a hospital-grade disinfectant, ensuring contact time as per manufacturer's instructions.
- Empty rubbish bins, replace liners, and sanitise bin surfaces with a disinfectant spray.
- Clean glass surfaces with a streak-free glass cleaner and polish with a lint-free cloth.
- Conduct a final inspection to ensure all areas meet the quality criteria.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Colour-coded mop and bucket
- Neutral pH floor cleaner
- Hospital-grade disinfectant
- Rubbish bin liners
- Streak-free glass cleaner
- Lint-free cloth
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust, dirt, and smudges. Floors are spotless with no visible stains or debris. High-touch areas are sanitised and free of any marks. Rubbish bins are empty and odour-free. Glass surfaces are crystal clear with no streaks. |
| Good | Surfaces are mostly clean with minimal dust or smudges. Floors have minor spots but are generally clean. High-touch areas are sanitised with few marks. Rubbish bins are empty with slight odour. Glass surfaces have minor streaks. |
| Pass | Surfaces have visible dust and smudges. Floors have noticeable stains or debris. High-touch areas have visible marks. Rubbish bins are not empty and have noticeable odour. Glass surfaces have visible streaks. |
| Fail | Surfaces are heavily soiled with dust and smudges. Floors are dirty with significant stains or debris. High-touch areas are not sanitised and have multiple marks. Rubbish bins are overflowing and have strong odour. Glass surfaces are dirty with significant streaks. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality