First Class Lounge
Code: ANCMF-AU-TH-FCL-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the First Class Lounge at the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all patrons.
Scope of Work
- Dusting of all surfaces including tables, chairs, and decorative items.
- Vacuuming of carpeted areas and spot cleaning as required.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of all high-touch surfaces including door handles, light switches, and electronic devices.
- Cleaning and sanitising of toilets and replenishment of supplies.
- Emptying and sanitising of rubbish bins and replacement of liners.
- Cleaning of glass surfaces including windows and mirrors.
- Ensuring all areas are free from odours and visibly clean.
Method
- Use a colour-coded cleaning system to prevent cross-contamination.
- Begin with dusting from high to low surfaces using microfibre cloths.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left.
- Sanitise high-touch surfaces with a hospital-grade disinfectant.
- Clean toilets using a toilet-specific cleaner and sanitiser, ensuring all fixtures are polished.
- Empty rubbish bins, sanitise the interior, and replace liners.
- Clean glass surfaces with a streak-free glass cleaner.
- Conduct a final inspection to ensure all areas meet quality criteria.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with wringer
- Colour-coded cleaning cloths and mops
- Hospital-grade disinfectant
- Neutral pH floor cleaner
- Toilet cleaner and sanitiser
- Streak-free glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean with no dust or marks. Floors are spotless and free from debris. Toilets are sanitised and odour-free. Rubbish bins are empty and sanitised. Glass surfaces are streak-free. High-touch areas are sanitised and free from smudges. |
| Good | Minor dust or marks on surfaces. Floors are clean with minimal debris. Toilets are clean with no visible stains. Rubbish bins are empty. Glass surfaces have minimal streaks. High-touch areas are mostly sanitised. |
| Pass | Noticeable dust or marks on some surfaces. Floors have some debris. Toilets are clean but may have minor odours. Rubbish bins are not overflowing. Glass surfaces have visible streaks. High-touch areas are partially sanitised. |
| Fail | Visible dust and marks on surfaces. Floors are dirty with debris. Toilets have visible stains and odours. Rubbish bins are overflowing. Glass surfaces are streaked. High-touch areas are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality