Australian National Cleaning Management Framework
Family Room
Code: ANCMF-AU-TH-FR-01
Transportation Hub
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA Cleaning Standards NEN 2075:2011 Daily Cleaning Standard Risk ISO Compliant
Objective

To ensure the Family Room in the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for families.

Scope of Work
  • Dust all surfaces including tables, chairs, and play equipment.
  • Vacuum carpeted areas and mop hard floors.
  • Sanitise all high-touch surfaces such as door handles, light switches, and taps.
  • Empty and sanitise rubbish bins.
  • Clean and sanitise toilets and nappy changing facilities.
  • Ensure all glass surfaces are free from smudges and fingerprints.
  • Replenish consumables such as toilet paper, soap, and hand sanitiser.
Method
  1. Begin by dusting all surfaces using a microfibre cloth to capture dust effectively.
  2. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise airborne dust.
  3. Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
  4. Use a colour-coded cleaning system to prevent cross-contamination when sanitising surfaces.
  5. Empty rubbish bins and replace liners, ensuring bins are sanitised before replacing.
  6. Clean toilets and nappy changing facilities with a disinfectant cleaner, paying special attention to high-touch areas.
  7. Use glass cleaner on windows and mirrors, ensuring a streak-free finish.
  8. Check and replenish consumables, ensuring all dispensers are functioning correctly.
Equipment
  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Colour-coded cleaning cloths and mops
  • Disinfectant cleaner
  • Glass cleaner
  • Rubbish bin liners
  • Personal protective equipment (PPE)
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are visibly clean and free from dust. Floors are spotless with no debris. High-touch surfaces are sanitised and free from smudges. Toilets and nappy changing facilities are odour-free and sanitised. Consumables are fully stocked.
GoodMinor dust on less accessible surfaces. Floors have minimal debris. High-touch surfaces are mostly sanitised. Toilets and nappy changing facilities are clean with minimal odour. Consumables are mostly stocked.
PassVisible dust on surfaces. Floors have some debris. High-touch surfaces have some smudges. Toilets and nappy changing facilities have noticeable odour. Consumables are low but available.
FailSurfaces are dusty. Floors have significant debris. High-touch surfaces are unsanitised. Toilets and nappy changing facilities are dirty with strong odour. Consumables are depleted.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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