Gift Shop
Code: ANCMF-AU-TH-GS-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the gift shop within the transportation hub is maintained at the highest level of cleanliness and hygiene, providing a safe and pleasant environment for customers and staff.
Scope of Work
- Dusting of all surfaces including shelves, displays, and counters.
- Vacuuming of carpeted areas and mats.
- Mopping of hard floors.
- Sanitising of high-touch surfaces such as door handles, taps, and payment terminals.
- Cleaning of glass surfaces including windows and display cases.
- Emptying and sanitising of rubbish bins.
- Spot cleaning of walls and fixtures.
- Ensuring all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to ensure air quality is maintained.
- Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
- Sanitise high-touch areas using a disinfectant approved by the Therapeutic Goods Administration (TGA).
- Clean glass surfaces with a streak-free glass cleaner.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Perform spot cleaning on walls and fixtures as needed.
- Ensure all cleaning equipment is cleaned and stored properly after use.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket
- Neutral pH floor cleaner
- Disinfectant (TGA approved)
- Glass cleaner
- Rubbish bin liners
- Colour-coded cleaning system
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless and dry; glass surfaces are streak-free; no rubbish is visible; high-touch areas are sanitised and free of smudges. |
| Good | Minor dust on surfaces; floors are clean with minimal marks; glass surfaces have minor streaks; rubbish bins are empty; high-touch areas are mostly sanitised. |
| Pass | Noticeable dust on some surfaces; floors have visible marks; glass surfaces have noticeable streaks; rubbish bins are not overflowing; high-touch areas are partially sanitised. |
| Fail | Significant dust accumulation; floors are dirty; glass surfaces are heavily streaked; rubbish bins are overflowing; high-touch areas are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality