Help Desk
Code: ANCMF-AU-TH-HD-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To maintain a high standard of cleanliness and hygiene at the Help Desk area of the Transportation Hub, ensuring a welcoming and safe environment for all users.
Scope of Work
- Dust all surfaces including desks, chairs, and equipment.
- Wipe and sanitise all high-touch surfaces such as counters, phones, and keyboards.
- Empty and sanitise rubbish bins.
- Spot clean walls and partitions.
- Vacuum carpeted areas and mop hard floors.
- Clean and polish glass surfaces and windows.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Use a colour-coded cleaning system to prevent cross-contamination.
- Begin by dusting all surfaces with a microfibre cloth.
- Wipe and sanitise high-touch surfaces using a disinfectant solution.
- Empty rubbish bins and replace liners, ensuring bins are sanitised.
- Spot clean walls and partitions with a suitable cleaning agent.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner.
- Mop hard floors with a neutral pH floor cleaner.
- Clean glass surfaces with a glass cleaner and polish with a lint-free cloth.
Equipment
- Microfibre cloths
- Colour-coded cleaning cloths
- Disinfectant solution
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; high-touch areas are sanitised and free of smudges; floors are spotless and free of debris; glass surfaces are crystal clear with no streaks; rubbish bins are empty and sanitised. |
| Good | Minor dust on surfaces; high-touch areas are mostly sanitised; floors have minimal debris; glass surfaces have minor streaks; rubbish bins are empty but not sanitised. |
| Pass | Noticeable dust on surfaces; high-touch areas are partially sanitised; floors have visible debris; glass surfaces have visible streaks; rubbish bins are not emptied. |
| Fail | Heavy dust accumulation; high-touch areas are not sanitised; floors are dirty with significant debris; glass surfaces are dirty; rubbish bins are overflowing. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality