Information Desk
Code: ANCMF-AU-TH-ID-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the Information Desk area at the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for all visitors and staff.
Scope of Work
- Dust all surfaces including the desk, chairs, and any electronic equipment.
- Sanitise high-touch areas such as the desk surface, phones, and computer keyboards.
- Empty and clean rubbish bins, replacing liners as needed.
- Spot clean any visible marks on walls and partitions.
- Vacuum carpeted areas and mop hard floors.
- Clean and polish glass surfaces and any signage.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by organising cleaning supplies on the trolley, ensuring all necessary equipment is available.
- Dust all surfaces using a microfibre cloth, starting from the top and working downwards.
- Sanitise high-touch areas with a disinfectant spray and a clean cloth, ensuring thorough coverage.
- Empty rubbish bins, replace liners, and wipe the exterior of the bins.
- Spot clean walls and partitions using a suitable cleaner and cloth.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner, and mop hard floors with a neutral pH cleaner.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks remain.
- Inspect the area to ensure all tasks are completed to the required standard.
Equipment
- Microfibre cloths
- Disinfectant spray
- Rubbish bin liners
- Vacuum cleaner with HEPA filter
- Mop and bucket
- Glass cleaner
- Lint-free cloths
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and smudges, high-touch areas are sanitised with no residue, bins are empty and clean, floors are spotless, and glass surfaces are streak-free. |
| Good | Minor dust on less accessible surfaces, high-touch areas are mostly sanitised, bins are empty but may have minor marks, floors are clean with occasional spots, and glass surfaces have minimal streaks. |
| Pass | Noticeable dust on surfaces, high-touch areas partially sanitised, bins are emptied but not wiped, floors have visible dirt, and glass surfaces have visible streaks. |
| Fail | Significant dust accumulation, high-touch areas not sanitised, bins are full or dirty, floors are visibly dirty, and glass surfaces are heavily streaked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality