Mail Processing
Code: ANCMF-AU-TH-MP-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure a clean, hygienic, and safe mail processing area within the transportation hub, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dust all surfaces including sorting tables, shelves, and equipment.
- Sanitise high-touch areas such as door handles, light switches, and equipment controls.
- Vacuum all carpeted areas and mats.
- Mop hard floors with appropriate cleaning solution.
- Empty and clean rubbish bins, replacing liners as needed.
- Clean and polish glass surfaces and windows.
- Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and prevent dispersal.
- Sanitise high-touch areas with a disinfectant solution, ensuring contact time as per manufacturer's instructions.
- Vacuum carpets and mats using a HEPA-filter vacuum to minimise airborne dust.
- Mop hard floors using a neutral pH cleaner, ensuring no residue is left behind.
- Empty rubbish bins, clean with a disinfectant, and replace liners.
- Clean glass surfaces with a glass cleaner, ensuring streak-free results.
- Conduct a final inspection to ensure all areas meet quality criteria.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with wringer
- Colour-coded cleaning cloths and mops
- Disinfectant and cleaning solutions
- Glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust. High-touch areas are sanitised with no visible smudges. Floors are spotless with no residue. Rubbish bins are clean and odour-free. Glass surfaces are streak-free. |
| Good | Minor dust on less accessible surfaces. High-touch areas are mostly clean. Floors have minimal residue. Rubbish bins are clean with slight odour. Glass surfaces have minor streaks. |
| Pass | Noticeable dust on surfaces. High-touch areas have visible smudges. Floors have visible residue. Rubbish bins are not clean, with noticeable odour. Glass surfaces have visible streaks. |
| Fail | Heavy dust accumulation. High-touch areas are visibly dirty. Floors are dirty with significant residue. Rubbish bins are dirty and odorous. Glass surfaces are heavily streaked. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality