Operations Center
Code: ANCMF-AU-TH-OC-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the Operations Centre within the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, meeting all relevant Australian and international cleaning standards.
Scope of Work
- Dust all surfaces including desks, monitors, and equipment.
- Vacuum all carpeted areas and spot clean stains.
- Mop hard floors with appropriate cleaning solution.
- Sanitise all high-touch surfaces such as door handles, light switches, and telephones.
- Empty and sanitise rubbish bins and replace liners.
- Clean and polish glass surfaces and windows.
- Ensure all cleaning supplies are replenished and stored correctly.
Method
- Begin by organising the cleaning trolley with colour-coded cloths and appropriate cleaning agents.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpets using a HEPA-filter vacuum cleaner to minimise dust dispersion.
- Mop hard floors using a damp mop and a neutral pH floor cleaner.
- Sanitise high-touch areas using a disinfectant spray and a clean cloth.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a glass cleaner and a lint-free cloth.
- Replenish cleaning supplies and ensure all equipment is cleaned and stored properly.
Equipment
- Microfibre cloths (colour-coded)
- HEPA-filter vacuum cleaner
- Damp mop and bucket
- Neutral pH floor cleaner
- Disinfectant spray
- Glass cleaner
- Lint-free cloths
- Cleaning trolley
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust and marks; floors are spotless and dry; no rubbish present; glass surfaces are streak-free; high-touch areas are sanitised and free of smudges. |
| Good | Minor dust on surfaces; floors are clean with minimal marks; rubbish bins are empty; glass surfaces have minor streaks; high-touch areas are mostly sanitised. |
| Pass | Visible dust on some surfaces; floors have noticeable marks; rubbish bins are not overflowing; glass surfaces have visible streaks; high-touch areas are partially sanitised. |
| Fail | Significant dust accumulation; floors are dirty; rubbish bins are full; glass surfaces are heavily streaked; high-touch areas are not sanitised. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality