Australian National Cleaning Management Framework
Observation Deck
Code: ANCMF-AU-TH-OD-01
Transportation Hub
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075:2011 Daily Cleaning Standard Risk ISO Compliant
Objective

To maintain a high standard of cleanliness and hygiene on the observation deck of a transportation hub, ensuring a safe and pleasant environment for all visitors.

Scope of Work
  • Dusting all surfaces including railings, benches, and signage.
  • Sanitising high-touch areas such as handrails, lift buttons, and seating.
  • Cleaning and polishing glass surfaces and windows.
  • Emptying and sanitising rubbish bins.
  • Vacuuming and mopping floors.
  • Removing any visible stains or marks from surfaces.
  • Ensuring no unpleasant odours are present.
Method
  1. Use a colour-coded cleaning system to prevent cross-contamination.
  2. Begin by dusting all surfaces with a microfibre cloth.
  3. Sanitise high-touch areas using an appropriate disinfectant.
  4. Clean glass surfaces with a glass cleaner and polish with a dry cloth.
  5. Empty rubbish bins and replace liners, then sanitise the bin interior.
  6. Vacuum carpeted areas and mop hard floors with a neutral pH cleaner.
  7. Inspect for and remove any stains or marks on surfaces.
  8. Conduct a final inspection to ensure no odours are present.
Equipment
  • Microfibre cloths
  • Colour-coded cleaning cloths and mops
  • Disinfectant spray
  • Glass cleaner
  • Vacuum cleaner
  • Mop and bucket
  • Rubbish bin liners
  • Cleaning trolley
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; glass is streak-free; no odours; bins are empty and sanitised; floors are spotless.
GoodMinor dust on non-prominent surfaces; glass has minimal streaks; no odours; bins are empty; floors are clean with no visible dirt.
PassNoticeable dust on some surfaces; glass has visible streaks; faint odours; bins are not overflowing; floors have minor dirt.
FailHeavy dust accumulation; glass is dirty; strong odours present; bins are overflowing; floors are visibly dirty.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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