Post Office
Code: ANCMF-AU-TH-PO-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the Post Office area within the Transportation Hub is maintained to the highest standards of cleanliness, hygiene, and safety, in compliance with Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dusting all surfaces including counters, shelves, and display areas.
- Vacuuming carpeted areas and mats.
- Mopping hard floors with appropriate cleaning solutions.
- Sanitising high-touch areas such as door handles, taps, and service counters.
- Emptying and sanitising rubbish bins.
- Cleaning and polishing glass surfaces and windows.
- Ensuring all signage is clean and visible.
- Spot cleaning walls and partitions as needed.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and prevent dispersal.
- Vacuum all carpeted areas using a HEPA-filter vacuum to ensure dust and allergens are contained.
- Mop hard floors with a neutral pH cleaner, ensuring no residue is left behind.
- Sanitise high-touch areas with a hospital-grade disinfectant, allowing appropriate contact time for efficacy.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean glass surfaces with a streak-free glass cleaner and a lint-free cloth.
- Inspect and clean all signage, ensuring it is free from dust and smudges.
- Conduct spot cleaning on walls and partitions using a mild detergent solution.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket with wringer
- Neutral pH floor cleaner
- Hospital-grade disinfectant
- Rubbish bin liners
- Streak-free glass cleaner
- Lint-free cloths
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and smudges; floors are spotless with no residue; high-touch areas are sanitised with no visible marks; bins are empty and sanitised; glass surfaces are streak-free; signage is clean and legible. |
| Good | Minor dust on high surfaces; floors are clean with minimal residue; high-touch areas are mostly sanitised; bins are empty but not fully sanitised; glass surfaces have minor streaks; signage is mostly clean. |
| Pass | Visible dust on surfaces; floors have some residue; high-touch areas are partially sanitised; bins are emptied but not sanitised; glass surfaces have noticeable streaks; signage is dusty but legible. |
| Fail | Heavy dust accumulation; floors are dirty with visible residue; high-touch areas are not sanitised; bins are full or not emptied; glass surfaces are streaked and dirty; signage is obscured by dust. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality