Quiet Zone
Code: ANCMF-AU-TH-QZ-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the Quiet Zone in the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a comfortable and serene environment for travellers.
Scope of Work
- Dusting of all surfaces including tables, chairs, and ledges.
- Vacuuming of carpeted areas and spot cleaning as necessary.
- Mopping of hard floors with appropriate cleaning solution.
- Sanitising of high-touch areas such as door handles, light switches, and handrails.
- Emptying and sanitising of rubbish bins.
- Cleaning of windows and glass partitions to remove smudges and fingerprints.
- Ensuring all surfaces are free from stains, marks, and debris.
- Checking and replenishing of hand sanitiser dispensers.
Method
- Begin with dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Vacuum carpeted areas using a HEPA filter vacuum cleaner to ensure air quality.
- Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
- Use a disinfectant solution to sanitise high-touch areas, ensuring contact time as per manufacturer's instructions.
- Empty rubbish bins, replace liners, and sanitise the bin interior and exterior.
- Clean windows and glass partitions with a streak-free glass cleaner.
- Inspect all areas for cleanliness and address any remaining spots or stains.
- Check hand sanitiser dispensers and refill as necessary.
Equipment
- Microfibre cloths
- HEPA filter vacuum cleaner
- Mop and bucket with neutral pH cleaner
- Disinfectant solution
- Rubbish bin liners
- Streak-free glass cleaner
- Hand sanitiser refills
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are spotless, no dust or debris visible. Floors are clean and dry with no stains. High-touch areas are sanitised with no visible marks. Rubbish bins are empty and odour-free. Windows and glass are crystal clear. |
| Good | Minor dust or debris on surfaces. Floors are mostly clean with minor spots. High-touch areas are mostly sanitised. Rubbish bins are empty but may have slight odour. Windows and glass have minor smudges. |
| Pass | Noticeable dust or debris on surfaces. Floors have visible stains or dirt. High-touch areas are partially sanitised. Rubbish bins are not emptied regularly. Windows and glass have visible smudges. |
| Fail | Significant dust or debris on surfaces. Floors are dirty with multiple stains. High-touch areas are not sanitised. Rubbish bins are overflowing and odorous. Windows and glass are dirty and obstruct visibility. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality