Self-Service Kiosks
Code: ANCMF-AU-TH-SK-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure self-service kiosks in transportation hubs are maintained to the highest standards of cleanliness and hygiene, ensuring a safe and pleasant experience for all users.
Scope of Work
- Dusting of all kiosk surfaces, including screens and keyboards.
- Sanitising of touchpoints such as screens, keyboards, and payment terminals.
- Wiping down of external surfaces to remove smudges and fingerprints.
- Emptying and cleaning of rubbish bins located near kiosks.
- Inspection and cleaning of surrounding floor area to remove debris and spills.
Method
- Use a microfibre cloth to dust all surfaces of the kiosk, ensuring no dust remains.
- Apply a suitable sanitising solution to a clean cloth and wipe all touchpoints, ensuring full coverage.
- Use a glass cleaner on screens to remove fingerprints and smudges, ensuring a streak-free finish.
- Empty rubbish bins, replace liners, and sanitise the bin exterior.
- Inspect the floor area around the kiosk, vacuum or mop as necessary to remove debris and spills.
Equipment
- Microfibre cloths
- Sanitising solution
- Glass cleaner
- Rubbish bin liners
- Vacuum cleaner
- Mop and bucket
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free of dust, smudges, and fingerprints. Touchpoints are fully sanitised. Rubbish bins are empty and clean. Floor area is spotless with no visible debris. |
| Good | Minor dust or smudges on non-touch surfaces. Touchpoints are sanitised. Rubbish bins are empty. Floor area has minimal debris. |
| Pass | Visible dust or smudges on surfaces. Touchpoints are mostly sanitised. Rubbish bins are not overflowing. Floor area has some debris. |
| Fail | Significant dust, smudges, or fingerprints on surfaces. Touchpoints are not sanitised. Rubbish bins are overflowing. Floor area has visible debris and spills. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality