Travel Agency
Code: ANCMF-AU-TH-TA-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
Daily Cleaning
Standard Risk
ISO Compliant
Objective
To ensure the travel agency within the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for clients and staff.
Scope of Work
- Dusting of all surfaces including desks, counters, and display areas.
- Vacuuming of carpeted areas and mats.
- Mopping of hard floors with appropriate cleaning solutions.
- Sanitising of high-touch areas such as door handles, phones, and keyboards.
- Cleaning and sanitising of kitchenette areas including sinks and taps.
- Emptying and sanitising of rubbish bins.
- Cleaning of glass surfaces including windows and partitions.
- Spot cleaning of walls and skirting boards.
- Restocking of hygiene supplies in kitchenette and toilet areas.
Method
- Begin by dusting all surfaces using a microfibre cloth, ensuring all dust is removed from desks, counters, and display areas.
- Vacuum all carpeted areas and mats using a HEPA-filter vacuum cleaner to ensure dust and allergens are effectively removed.
- Mop hard floors with a neutral pH cleaner, using a colour-coded mop system to prevent cross-contamination.
- Sanitise high-touch areas with a disinfectant spray, ensuring all surfaces are left visibly clean and free of smudges.
- Clean kitchenette areas by scrubbing sinks and taps with a non-abrasive cleaner, followed by sanitising with a food-safe disinfectant.
- Empty rubbish bins, replace liners, and sanitise the bin surfaces with a disinfectant wipe.
- Clean glass surfaces with a streak-free glass cleaner, ensuring all fingerprints and smudges are removed.
- Spot clean walls and skirting boards with a damp cloth and mild detergent as needed.
- Check and restock hygiene supplies, ensuring all dispensers are full and operational.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Colour-coded mop and bucket
- Neutral pH floor cleaner
- Disinfectant spray
- Non-abrasive cleaner
- Food-safe disinfectant
- Disinfectant wipes
- Streak-free glass cleaner
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust, smudges, and marks. Floors are spotless and free of debris. High-touch areas are sanitised and free of fingerprints. Glass surfaces are streak-free. No odours present. Supplies fully stocked. |
| Good | Minor dust or smudges on surfaces. Floors are clean with minimal debris. High-touch areas are mostly sanitised. Glass surfaces have minor streaks. No strong odours. Supplies mostly stocked. |
| Pass | Noticeable dust or smudges on surfaces. Floors have some debris. High-touch areas partially sanitised. Glass surfaces have visible streaks. Mild odours present. Supplies low but available. |
| Fail | Surfaces are dusty or marked. Floors have significant debris. High-touch areas not sanitised. Glass surfaces are dirty. Strong odours present. Supplies depleted. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality