Ticket Counter
Code: ANCMF-AU-TH-TC-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the ticket counter area in the transportation hub is maintained to the highest cleaning standards, ensuring a hygienic and welcoming environment for all patrons.
Scope of Work
- Dust and wipe all surfaces including counters, screens, and equipment.
- Sanitise high-touch areas such as ticket machines, counters, and handrails.
- Empty and clean rubbish bins, replacing liners as needed.
- Spot clean walls and partitions to remove marks and stains.
- Vacuum and mop floors, ensuring no debris or spills are present.
- Clean and polish glass surfaces to remove fingerprints and smudges.
- Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
- Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
- Apply a suitable sanitising solution to high-touch areas and wipe with a clean cloth.
- Empty rubbish bins, ensuring waste is disposed of according to local regulations, and replace liners.
- Use a damp cloth to spot clean walls and partitions, focusing on visible marks.
- Vacuum the floor using a HEPA-filter vacuum cleaner, then mop with a neutral pH floor cleaner.
- Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.
Equipment
- Microfibre cloths
- Sanitising solution
- Rubbish bin liners
- HEPA-filter vacuum cleaner
- Neutral pH floor cleaner
- Glass cleaner
- Lint-free cloths
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust, marks, and smudges. High-touch areas are sanitised and visibly clean. Floors are spotless with no debris. Glass surfaces are crystal clear. |
| Good | Minor dust or marks on surfaces. High-touch areas are mostly sanitised. Floors have minimal debris. Glass surfaces have minor smudges. |
| Pass | Noticeable dust or marks on some surfaces. High-touch areas are partially sanitised. Floors have some debris. Glass surfaces have visible smudges. |
| Fail | Significant dust, marks, or smudges on surfaces. High-touch areas are not sanitised. Floors are dirty with visible debris. Glass surfaces are heavily smudged. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality