Tour Desk
Code: ANCMF-AU-TH-TD-01
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA CIMS-GB
NEN 2075:2011
Office Environment
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the tour desk area within the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for travellers and staff.
Scope of Work
- Dust all surfaces, including desks, counters, and display areas.
- Sanitise high-touch areas such as phones, keyboards, and touch screens.
- Vacuum carpeted areas and spot clean as necessary.
- Mop hard floors with appropriate cleaning solution.
- Empty rubbish bins and replace liners.
- Clean and polish glass surfaces, including windows and display cases.
- Ensure all promotional materials and brochures are neatly organised and free from dust.
Method
- Begin by dusting all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Sanitise high-touch areas with a disinfectant spray and allow to air dry.
- Vacuum carpeted areas using a vacuum cleaner with a HEPA filter to minimise dust and allergens.
- Mop hard floors using a colour-coded mop and bucket system to prevent cross-contamination.
- Empty rubbish bins, replace liners, and ensure bins are clean and odour-free.
- Clean glass surfaces with a glass cleaner and a lint-free cloth, ensuring no streaks are left.
- Organise promotional materials, ensuring they are free from dust and neatly displayed.
Equipment
- Microfibre cloths
- Disinfectant spray
- Vacuum cleaner with HEPA filter
- Colour-coded mop and bucket
- Glass cleaner
- Lint-free cloths
- Rubbish bin liners
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are free from dust and smudges; high-touch areas are sanitised and dry; floors are spotless and dry; rubbish bins are empty and odour-free; glass surfaces are streak-free; promotional materials are perfectly organised. |
| Good | Minor dust on less visible surfaces; high-touch areas sanitised but slightly damp; floors mostly clean with minor spots; rubbish bins empty but slight odour; glass surfaces mostly streak-free; promotional materials mostly organised. |
| Pass | Visible dust on surfaces; high-touch areas partially sanitised; floors have visible spots; rubbish bins not emptied; glass surfaces have visible streaks; promotional materials disorganised. |
| Fail | Heavy dust accumulation; high-touch areas not sanitised; floors dirty and wet; rubbish bins overflowing; glass surfaces heavily streaked; promotional materials in disarray. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality