Australian National Cleaning Management Framework
Transfer Desk
Code: ANCMF-AU-TH-TD-02
Transportation Hub
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075:2011 Office Environment Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure the Transfer Desk area within the Transportation Hub is maintained to the highest standards of cleanliness and hygiene, providing a safe and welcoming environment for all users.

Scope of Work
  • Dust all surfaces including desks, counters, and signage.
  • Sanitise high-touch areas such as counters, phones, and keyboards.
  • Empty and clean rubbish bins, replacing liners as needed.
  • Spot clean walls and partitions to remove marks and stains.
  • Vacuum carpeted areas and mop hard floors.
  • Clean glass surfaces and windows to remove smudges and fingerprints.
  • Ensure all cleaning activities comply with Australian workplace health and safety requirements.
Method
  1. Begin by dusting all surfaces using a microfibre cloth to capture dust and allergens.
  2. Sanitise high-touch areas with a disinfectant solution, ensuring contact time as per manufacturer's instructions.
  3. Empty rubbish bins, replace liners, and wipe the exterior of bins with a sanitising wipe.
  4. Spot clean walls and partitions using a mild detergent solution and a soft cloth.
  5. Vacuum carpeted areas using a HEPA-filter vacuum cleaner to reduce airborne particles.
  6. Mop hard floors with a neutral pH floor cleaner, ensuring no residue is left.
  7. Clean glass surfaces with a glass cleaner and a lint-free cloth for a streak-free finish.
Equipment
  • Microfibre cloths
  • Disinfectant solution
  • Rubbish bin liners
  • Mild detergent
  • HEPA-filter vacuum cleaner
  • Neutral pH floor cleaner
  • Glass cleaner
  • Lint-free cloths
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust, marks, and smudges. High-touch areas are sanitised with no visible residue. Rubbish bins are empty and clean. Floors are spotless with no debris. Glass surfaces are streak-free.
GoodMinor dust on less accessible surfaces. High-touch areas are mostly sanitised. Rubbish bins are empty but may have minor marks. Floors are clean with minimal debris. Glass surfaces have minor streaks.
PassNoticeable dust on surfaces. High-touch areas are partially sanitised. Rubbish bins are not overflowing but have visible marks. Floors have some debris. Glass surfaces have visible streaks.
FailSignificant dust accumulation. High-touch areas are not sanitised. Rubbish bins are overflowing or dirty. Floors are dirty with visible debris. Glass surfaces are heavily streaked or dirty.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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