Australian National Cleaning Management Framework
VIP Lounge
Code: ANCMF-AU-TH-VL-01
Transportation Hub
daily
AS/NZS 3733:1995 ISO 14001:2015 EN 13549:2001 ISSA CIMS-GB NEN 2075 Daily Cleaning Standard Risk ISO Compliant
Objective

Ensure the VIP Lounge at the transportation hub is maintained to the highest standards of cleanliness and hygiene, providing a welcoming and safe environment for all guests.

Scope of Work
  • Dust all surfaces including tables, chairs, and decorative items.
  • Vacuum all carpeted areas and spot clean stains.
  • Mop hard floors using appropriate cleaning solutions.
  • Sanitise all high-touch surfaces such as door handles, light switches, and remote controls.
  • Clean and sanitise toilets, ensuring all fixtures are spotless and odour-free.
  • Empty rubbish bins and replace liners.
  • Clean and polish glass surfaces and mirrors.
  • Replenish supplies such as toilet paper, tissues, and hand sanitiser.
Method
  1. Begin with dusting all surfaces using a microfibre cloth to capture dust effectively.
  2. Vacuum carpets using a HEPA-filter vacuum cleaner to reduce allergens.
  3. Mop hard floors with a neutral pH cleaner to avoid damage to surfaces.
  4. Use a disinfectant spray on high-touch surfaces, allowing appropriate dwell time for sanitisation.
  5. Clean toilets with a toilet-specific cleaner, ensuring all surfaces are scrubbed and disinfected.
  6. Empty rubbish bins, ensuring no residue is left, and replace liners.
  7. Use a glass cleaner on mirrors and glass surfaces, wiping with a lint-free cloth for a streak-free finish.
  8. Check and replenish all consumables, ensuring they are fully stocked.
Equipment
  • Microfibre cloths
  • HEPA-filter vacuum cleaner
  • Mop and bucket with neutral pH cleaner
  • Disinfectant spray
  • Toilet brush and cleaner
  • Rubbish bin liners
  • Glass cleaner
  • Lint-free cloths
Quality Criteria
Performance LevelCriteria
ExcellentAll surfaces are free of dust and marks; carpets are spotless with no visible stains; floors are shiny and free of streaks; all high-touch surfaces are sanitised with no residue; toilets are immaculate with no odours; rubbish bins are empty and clean; glass surfaces are crystal clear.
GoodMinor dust on surfaces; carpets have minimal stains; floors have slight streaks; high-touch surfaces are mostly sanitised; toilets are clean with slight odour; rubbish bins are empty but not cleaned; glass surfaces have minor smudges.
PassNoticeable dust on surfaces; carpets have visible stains; floors are dull with streaks; high-touch surfaces are partially sanitised; toilets are clean but with noticeable odours; rubbish bins are emptied but dirty; glass surfaces have visible smudges.
FailHeavy dust on surfaces; carpets are stained and dirty; floors are dirty with visible streaks; high-touch surfaces are not sanitised; toilets are dirty with strong odours; rubbish bins are full or overflowing; glass surfaces are dirty with smudges.
Documentation
  • Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
  • Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
  • Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
  • Photos: Before and after photos as requested to document cleaning completion and quality
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