Mail Room
Code: ANCMF-AU-GB-MR-07
Government Building
daily
AS/NZS 3733:1995
ISO 14001:2015
EN 13549:2001
ISSA Cleaning Standards
NEN 2075:2011
Daily Cleaning
Standard Risk
ISO Compliant
Objective
Ensure the mail room in the government building is maintained to the highest standards of cleanliness and hygiene, adhering to Australian cleaning standards and workplace health and safety requirements.
Scope of Work
- Dust all surfaces, including desks, shelves, and equipment.
- Vacuum carpeted areas and mats.
- Mop hard floors with a neutral detergent.
- Sanitise high-touch areas such as door handles, light switches, and mail sorting equipment.
- Empty rubbish bins and replace liners.
- Clean and sanitise rubbish bin exteriors.
- Wipe down and sanitise mail sorting tables and benches.
- Ensure all cleaning is conducted using colour-coded cleaning systems to prevent cross-contamination.
Method
- Prepare cleaning trolley with appropriate supplies, ensuring all equipment is clean and in good working order.
- Dust all surfaces using a microfibre cloth, starting from the highest point and working downwards.
- Vacuum carpeted areas using a HEPA-filter vacuum cleaner to minimise dust and allergens.
- Mop hard floors using a mop and bucket system, ensuring the use of a neutral detergent suitable for the floor type.
- Sanitise high-touch areas with a disinfectant spray and cloth, ensuring full coverage and adequate contact time.
- Empty rubbish bins, replace liners, and clean bin exteriors with a sanitising wipe.
- Wipe down mail sorting tables and benches with a disinfectant solution, ensuring all surfaces are left dry.
- Conduct a final inspection to ensure all tasks are completed to the required standard.
Equipment
- Microfibre cloths
- HEPA-filter vacuum cleaner
- Mop and bucket system
- Neutral detergent
- Disinfectant spray
- Sanitising wipes
- Colour-coded cleaning supplies
Quality Criteria
| Performance Level | Criteria |
|---|
| Excellent | All surfaces are visibly clean and free of dust, dirt, and smudges. Floors are spotless with no streaks or residue. High-touch areas are sanitised and free of fingerprints. Rubbish bins are empty, clean, and odour-free. |
| Good | Surfaces are mostly clean with minor dust or smudges. Floors are clean with minimal streaks. High-touch areas are sanitised with few fingerprints. Rubbish bins are empty and clean with slight odour. |
| Pass | Surfaces have noticeable dust or smudges. Floors have visible streaks or residue. High-touch areas have some fingerprints. Rubbish bins are emptied but may have some odour. |
| Fail | Surfaces are visibly dirty with dust and smudges. Floors are dirty with significant streaks or residue. High-touch areas are not sanitised and have visible fingerprints. Rubbish bins are full or dirty with strong odour. |
Documentation
- Cleaning Checklist: Digital or paper checklist to verify completion of all cleaning tasks
- Incident Reports: Documentation of any cleaning-related incidents, spills, or issues encountered
- Maintenance Records: Record any maintenance needs identified during cleaning (for reporting to maintenance team)
- Photos: Before and after photos as requested to document cleaning completion and quality